Privacy & Data Policy

Mom & Mini Hospital (a unit of Aarika Hospitals LLP) (“we”, “us”, “our”) is committed to protecting your privacy and the confidentiality of your personal and medical information. This Privacy & Data Policy explains how we collect, use, share, and protect your information when you interact with us — including through our website at www.momnmini.com.

By using our website or submitting any form, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

Personal Information

• Full name, email address, phone number
• Date of birth and address
• Medical history, symptoms, and appointment preferences (submitted through forms)
• Emergency contact details

Website Usage Data

• IP address and browser type
• Pages visited and time spent on the website
• Referral source (how you found us)
• Cookies and tracking data (see Section 6)

2. How We Use Your Information

We use the information we collect for the following purposes:

• To schedule, confirm and manage appointments
• To provide and improve healthcare services
• To communicate with you about your health and care
• To respond to your enquiries and support requests
• To send service-related notifications (appointment reminders, health tips)
• To comply with legal and regulatory obligations
• To improve our website and user experience
• For marketing communications (with your consent, where required)

3. How We Share Your Information

We do not sell your personal data to third parties. We may share your information with:

• Medical staff – Doctors, nurses, and healthcare professionals involved in your care
• Third-party service providers – Including IT services, analytics platforms, and appointment management systems, who are bound by confidentiality obligations
• Legal authorities – Where required by law or court order
• Insurance providers – With your explicit consent

4. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. All data transmitted through our website is encrypted using industry-standard SSL technology.

While we strive to protect your information, no method of internet transmission or electronic storage is 100% secure. We encourage you to contact us immediately if you suspect any unauthorised access to your information.

5. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy, or as required by applicable law. Medical records are retained in accordance with the Medical Council of India (MCI) guidelines and applicable Karnataka state regulations.

6. Cookies

Our website uses cookies to improve your browsing experience and analyse site traffic. Cookies are small files stored on your device. We use:

• Essential cookies – Required for basic website functionality
• Analytics cookies – To understand how visitors use our website (Google Analytics)
• Marketing cookies – For advertising (Google Ads, Facebook Pixel, when active)

You can control or disable cookies through your browser settings. Disabling certain cookies may affect website functionality.

7. Your Rights

You have the following rights regarding your personal data:

• Right to access – Request a copy of the data we hold about you
• Right to correction – Request correction of inaccurate data
• Right to deletion – Request deletion of your personal data (subject to legal obligations)
• Right to object – Object to processing of your data for marketing purposes
• Right to withdraw consent – Withdraw consent for marketing communications at any time

To exercise any of these rights, please contact us at operations@momnmini.com or call 9035375999.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites and encourage you to review their privacy policies.

9. Children’s Privacy

We provide healthcare services to children under the care of their parents or guardians. We do not knowingly collect personal data directly from children without parental consent. If you believe we have collected data from a child without appropriate consent, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page with an updated date. We encourage you to review this page periodically.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

Mom & Mini Hospital (Aarika Hospitals LLP)
#20, 2nd Block, SMV Layout, Jnanabharathi, Nagadevanahalli Ullal, Bengaluru – 560056
📞 9035375999
✉ operations@momnmini.com
🌐 www.momnmini.com